| Helen
Altman Klein, Ph.D., the President of MacroCognition
LLC, has served as Professor of Psychology and Graduate
Faculty Member in the Human Factors/ Industrial Psychology
Program at Wright State University. She directed the Applied
Behavioral Science Program, a graduate program at the university.
Her research uses field observation techniques and Cognitive
Task Analysis interviews to explore the underlying perceptual
and cognitive demands presented by complex tasks in natural
domains. Within the framework of cognitive engineering, the
cognitive and decision making characteristics and capacities
of users must match the demands of tasks within a domain.
She has used cognitive engineering in the domains of
civil aviation, military command and control, driving, and
architecture as well as in self-managed healthcare. She has
developed training for personnel working with NATO forces
from over 30 nations. Her research efforts have included
participants from Britain, Japan, Korea, Taiwan, and the
Arab Middle East. She has looked at medical self-management
tasks ranging from simple patient compliance with medication
instructions to the difficult demands of managing diseases,
like diabetes. The goal is to redesign tasks and/or address
user limitations to better match demands and capacities.
She has presented her work to numerous professional
forums in the U.S. and abroad and has published over 100
papers and abstracts. Her work has been funded by organizations
including Boeing Aviation, DARPA, DMSO, ARI, ARL, and AFRL.
She has served at a Visiting Professor of Psychology
at Western Australia Institute of Technology and as a Visiting
Scholar at The Hebrew University in Jerusalem Israel. She
received her Ph.D. in experimental psychology from the University
of Pittsburgh. |
Gary
Klein, Ph.D., is a Senior Scientist at MacroCognition,
LLC (and also at Applied Research Associates, Inc.). He was
instrumental in founding the field of Naturalistic Decision
Making, which has grown to hundreds of international researchers
and practitioners. And he has helped to initiate the new
discipline of macrocognition.
He developed a Recognition-Primed
Decision (RPD) model to describe how people actually make
decisions in natural settings. The RPD model has been incorporated
into Army doctrine for command and control. He also developed
methods of Cognitive Task Analysis for uncovering the tacit
knowledge that goes into decision making. More recently,
he has been investigating sensemaking, replanning,
and anticipatory thinking. He has developed a PreMortem technique
for helping organizations with risk management. And he has
devised methods for On-the-Job Training to help organizations
recycle their expertise and their tacit knowledge to newer
workers.
He received his Ph.D. in experimental psychology
from the University of Pittsburgh in 1969. He has written:
Sources of Power: How People Make Decisions (1998, MIT Press);
The Power of Intuition (2004, A Currency Book/Doubleday,
which is included in The 100 Best Business Books of All Time
by Covert and Satterstein, 2009); and Working Minds: A practitioner’s
guide to Cognitive Task Analysis (Crandall, Klein and Hoffman,
2006, MIT Press). His next book, Streetlights
and shadows: Searching for the keys to adaptive decision
making (MIT Press) is due out in October 2009.
He was selected
as a Fellow of Division 19 of the American Psychological
Association in 2006. In 2008 he received the Jack A. Kraft
Innovator Award from the Human Factors and Ergonomics Society.
Resume
Biosketch
|
